Last Updated Feb 2026

At YALLA HOMEGYM SPORTS EQUIPMENT TRADING – SOLE PROPRIETORSHIP L.L.C, we are committed to supplying high-quality gym and sports equipment. Due to the nature of our products (heavy equipment, customized orders, and installation-based services), all sales are considered final unless stated otherwise below.
This policy applies to customers in the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

1. Returns Eligibility

  • You may request a return if:
  • The item delivered was damaged
  • The item has a manufacturing defect
  • The product is unused and in original packaging
  • The wrong product was delivered
  • Return requests must be made within 3 days of delivery.

2. Non-Returnable Items

  • The following items are generally non-refundable:
  • Custom-made or customized equipment
  • Installed flooring or sports courts
  • Items imported on special request
  • Bulk commercial gym projects
  • Clearance or discounted items
  • Used or damaged items (not due to manufacturing fault)
  • Deposits paid for custom or project-based orders are non-refundable.
  • For hygiene reasons, some fitness accessories may also not be eligible for return once opened.

3. Return Process

To request a return:

    1. Contact us via phone or email.
    2. Provide your invoice number and reason for return.
    3. Share photos/videos if the product is damaged or defective.

Our team will review and confirm whether the return is approved.

4. Refund Process

If your return is approved:

  • Refunds will be processed to the original payment method.
  • For online card payments, refunds may take 5–10 working days, depending on the bank or payment provider.
  • If payment was made via bank transfer, refund will be processed to the same account.

Delivery, installation, and service charges (if already completed) are generally non-refundable.

5. Cancellation Policy

Orders can be cancelled:

  • Before dispatch (subject to confirmation)
  • Before customization or production begins

Orders cannot be cancelled once:

  • Production has started
  • Materials have been ordered
  • Shipment has been arranged
  • The product has been dispatched

For large projects (sports courts, commercial gyms, bulk orders), cancellation terms may be defined separately in the quotation or agreement.

6. Installation & Site Responsibility

Customers must ensure:

  • Proper site readiness
  • Adequate space and access
  • Correct electrical supply
  • Proper flooring conditions

If installation cannot be completed due to site issues, additional visit charges will apply.

Once installation is completed and approved on-site, the product is considered accepted in good condition.

7. Inspection Upon Delivery

We strongly advise customers to inspect products at the time of delivery. Any claim regarding damage, missing items, incorrect products and manufacturing defects must be reported within 48 hours of delivery to our team.
Failure to report issues within the stated timeframe may affect eligibility for return or refund.

8. Repair & Replacement Priority

In case of verified manufacturing defect:

  • The company reserves the right to repair or replace the item.
  • Refund will only be considered if repair or replacement is not possible.

We do not offer immediate refunds without technical inspection.

9. International Operations (UAE & KSA)

As we operate in both UAE and Saudi Arabia, return shipping costs and procedures may vary depending on the delivery location.
Any customs duties, cross-border charges, or additional logistics fees (if applicable) may be deducted from refunds.

10. Warranty vs Refund

Warranty coverage (if applicable) does not mean refund eligibility.
Warranty may cover:

  • Parts replacement
  • Technical repair

It does not include:

  • Refund
  • Product exchange (unless approved)

11. Events Beyond Our Control

The company is not liable for delays or issues caused by:

  • Shipping delays
  • Customs clearance
  • Government restrictions
  • Natural events
    Supplier delays

12. Cross-Border Orders (UAE & KSA)

For cross-border deliveries:

  • Customs duties, VAT differences, and clearance fees are non-refundable.
  • Return shipping costs (if approved) are the responsibility of the customer unless the error is from our side.

13. Limitation of Liability

YALLA HOMEGYM SPORTS EQUIPMENT TRADING – SOLE PROPRIETORSHIP L.L.C shall not be liable for:

  • Indirect or consequential damages
  • Business loss due to equipment failure
  • Improper usage
  • Third-party installation
  • Electrical misconfiguration

14. Final Decision Clause

All return and refund requests are subject to management approval. The company reserves the right to make the final decision in accordance with this policy.

15. Contact Information

For return or refund requests, please contact:

Email: support@yallahomegym.ae

Phone: +971 56 666 8588

Website: https://www.yallahomegym.ae/contact