Orders And Payment

1. How do I place an order on your website?

Placing an order is quite simple! Simply browse our Home page or categories (Cardio, Strength, Accessories..etc), select the item you want, choose any options (like weight or color), and click "Add to Cart." Once you're ready, proceed to the checkout page, enter your shipping details, and complete your purchase.

2. What payment methods do you accept?

We want to make your purchase as convenient as possible. We accept all major payment methods, including:

  • Credit/Debit Cards: Visa, Mastercard, and American Express.

  • Apple Pay & Google Pay: For a quick and secure one-click checkout.

  • Tabby And Tamara: Buy Now And Pay later or Pay on monthly installments.
  • Crypo Currency Payment: Directly pay from your crypto wallet! We accept many different currencies.

  • Cash on Delivery (COD): Available in the UAE and Saudi Arabia. 

3. Is it safe to use my credit card on your site?

Absolutely. Your security is our top priority. Our website uses SSL encryption to ensure that all your personal and payment information is transmitted securely and cannot be read by third parties.

4. Can I modify or cancel my order after it's been placed?

We process orders very quickly to ensure speedy delivery. If you need to make a change or cancel, please contact us immediately via WhatsApp or email. We will do our best to accommodate your request.

Once the order has been dispatched, delivered, or installation has been completed, modification or cancellation may not be possible.

The Company reserves the right to accept or decline any modification or cancellation request depending on the order status.

Please refer to our Return & Refund Policy

Delivery & Shipping

5. Do you ship outside the UAE?

Yes, we do! We currently ship to all Gulf countries; Kingdom Of Saudi Arabia, Qatar, Kuwait, Bahrain

For Orders out of the Gulf Countries; Kindly contact our sales team and they will check shipping costs and transit time with our logistics freight partners.

6. How long does delivery take?

We pride ourselves on our fast shipping times.

  • In the UAE: We aim to get your equipment to you as fast as possible. Delivery typically takes 24-48 hours.

  • In Saudi Arabia: Delivery to the KSA typically takes 5-10 business days.

7. Who will deliver my order?

We use a combination of our own dedicated company drivers and trusted third-party logistics partners to ensure your order arrives safely and on time.

  • In the UAE: Your order will be delivered by our YALLA HomeGym team or our courier partner, Max Express.

  • In Saudi Arabia: Your order will be delivered by our team or our courier partner, SMSA Express.

8. How much does shipping cost?

We offer free delivery in the United Arab Emirates!

For other countries: the prices are inclusive of delivery.

9. Do you offer assembly or maintenance service?

Our standard delivery is a curbside or room-of-choice drop-off. However, for larger, more complex items like treadmills, home gyms, or power racks, we may offer an assembly service for an additional fee.

Our Team will contact you once you place an order and assist you with the installation!

If you need a maintenance service: contact our team on WhatsApp

10. What happens if I'm not home when my order arrives?

Our delivery partner will contact you via phone on the day of delivery. If you are not available, they will attempt to reschedule for the next available delivery date. You can also contact us to coordinate a convenient time or an alternative person to receive the package.

Products & Warranty

11. Is the equipment on your website original and high quality?

Certainly, 100%. YALLA HomeGym is committed to providing only high-quality, durable, and original fitness equipment. We source our products from trusted manufacturers to ensure you get the best value for your money and a safe workout experience.

12. Do your products come with a warranty?

Yes. Kindly refer to our Warranty Policy Page.

13. I need a spare part or help with a repair. What should I do?

We're here to help! Please contact us with your order number and a description of the issue or the part you need. We will guide you through the warranty or spare parts purchasing process.

Returns & Refunds

14. What is your return policy?

Kindly refer to our Refund Policy Page.

15. How do I initiate a return?

To start a return, please email us at support@yallahomegym.ae or contact us via WhatsApp. Please have your order number ready. Our team will guide you through the process.

16. When will I get my refund?

Once your returned item is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-10 business days.

About YALLA HomeGym

17. What does "YALLA HomeGym" mean?

"Yalla" is a popular Arabic word meaning "Let's go" or "Hurry up." We chose this name to inspire and motivate our customers to start their fitness journey now. We believe in removing the barriers to getting fit by delivering high-quality gym equipment directly to your home, quickly and efficiently.

18. Do you have a physical store I can visit?

Absolutely! We have the biggest sports and gym equipment Showroom in Al Ain City!

Visit us now!

19. What are your working hours?

Showroom Hours: 9 A.M. to 11 P.M.  Everyday

If you wish to visit our showroom at a different time. We will be happy to accommodate you! Kindly call us on:

+971566668588